Corrective services nsw complaints. 13 Customer Service PDF, 57.

Corrective services nsw complaints 2 Procedures for written complaints 4 1. Includes Aboriginal people, families and communities, carers, disability and Corrective Services NSW, and that act is to be recorded in the OIMS data base. Corrective Services NSW. NSW Government Directory. SYDNEY NSW 2000 . We cannot handle complaints about NSW Police. Complaints Management Policy. Write to: Prisoners Legal Service, PO Box 695 Parramatta NSW 2124. inquiries, complain, or raise issues of concern are set out in both legislation and Corrective Services NSW (CSNSW) policies and procedures. 4 WDO training and support 7 3. . 1 Policy 4 1. The Northern Road. 6. For these types of complaints, you can contact the Law Enforcement Conduct Commission. au SIRA is undertaking a workers compensation claims review of Corrective Services NSW, a division of the NSW Government Department of Communities and Justice. an inquiry into a number of complaints made by and on behalf of Mr Adam Watt against the State of New South Wales (Corrective Services NSW) and the Commonwealth of Australia. Learn more about CSI . 5 WDO resources 8 3. List of policies and procedures relevant to the Corrective Services NSW Academy. Wayne Ruckley . Service specifications Decency and respect Policy summary Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints and have them dealt with in a fair, timely and effective manner. Corrective Services NSW Fact sheet 7 CORRECTIVE SERVICES INDUSTRIES Introduction Corrective Service Industries (CSI) operates . 4 KB; 8. au. Learn more about the types of complaints we handle Corrective Services seeks to resolve complaints to the satisfaction of all parties. Our website uses an automatic service to translate our content into different • Services relating to catering (Bistro) and accommodation • Equipment and facilities such as the gymnasium and/or Library; and • CSNSW Academy staff 3 Definitions Customer A visitor, stakeholder or other person engaged in receiving a service and/or services from CSNSW Academy CSNSW Academy Corrective Services NSW Academy The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. Corrective Services NSW Inmate Location Line on (02) 8346 1000 between 8:30am to 4:30pm, Monday to Friday. Mr McCahon (pictured) has four decades of experience in corrections, most recently spending four years as Deputy Commissioner, Custodial Operations for Queensland ADNSW, the Good Service Mob and Neami National have partnered with Corrective Services to deliver the ‘Facing the future with strength and hope hub’. 7 Issue of Credits PDF, 54. search Show Search. You'll find contact details Concerns about inmate health. Lithgow train station is a 7-kilometre taxi ride from the centre. Find out more about Parole in NSW, how the State Parole Authority is legislated and makes decisions, how serious offenders are managed, and how parole is supervised. Corrective Services New South Wales provides treatment programs and services to offenders to reduce their risk of re-offending. Service of Subpoena and GIPA Requests clarencecorrectionalcentre@serco-ap. Corrective Services NSW employs 10,000 staff including custodial officers, security and intelligence officers, inmate services and programs staff, psychologists and parole officers. Street address 313 Avenue Road Lavadia 2462. Complaints and adverse events reporting processes are aligned with: visit or complaint to an external agency such as the NSW Ombudsman. Corrective Services provides inmates with education, vocational training, programs to address offending behaviour, and employment experience, all to support their successful reintegration into society. You can follow this step-by-step guide on How to Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). Page 3 of 7 Table of contents 1 Inmate complaints to the Ombudsman 4 1. 1 Health Services in NSW correctional facilities The ICS Annual Report 2016-17 observed that the highest number of complaints recorded in correctional centres by Official Visitors related to medical issues. The public can also make complaints about the Department of Corrective Services to other government agencies: Ombudsman of Western Australia For an inquiry into a number of complaints made by and on behalf of Mr Adam Watt against the State of New South Wales (Corrective Services NSW) and the Commonwealth of Australia. Generally, the staff member who receives a complaint is responsible for resolving it. The new Stronger Communities Cluster brings together, and replaces, the Family and Communities and Justice Clusters. CSI provides real work experience and vocational . While all complaints must be managed in accordance with this policy, certain types of complaints must also be dealt with in accordance with other relevant CSNSW policies. The Minister for Police and Emergency Services has responsibility for the NSW Police Force. DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. If you have any questions or enquiries in relation to your personal and health information SafeWork NSW issued six improvement notices to Corrective Services between October 2023 and March this year warning that the department’s response to sexual misconduct was deficient across a Corrective Services FEEDBACK & COMPLAINTS. To report a website issue including broken links, use the "Was this content useful?" buttons below. Page 3 of 6 Table of contents 1 Visitor complaints 4 1. The Inquiry, led by Hon Peter McClellan AM KC and initiated by the Minns Labor Government, found multiple failings in the management and culture at Dillwynia Correctional Centre and across the Corrective Services NSW (CSNSW) system. Service NSW GPO Box 7057 Sydney NSW 2001. 3. If no other HREC is involved, please use CSEC contact information: Dr Marc Torka . Fact Sheet: Avenues for Inmate Inquiries and Complaints . Find a Correctional Centre Global Search Enter your search Search See all Correctional Centres Corrective Services NSW . They will now report directly to the Minister for Corrective Services. 3 Application for compassionate leave - CSNSW Commitment to Service Corrective Services NSW (CSNSW) is an integral part of the criminal justice system and is agencies to ensure effective service and support for inmates and offenders and their families. These policies are available for download an d viewing. You can contact us if you are worried about the health of a family member or friend in custody. Education. 1 Private Sector Correctional Industries Programs PDF, 47. It also applies to all CSNSW employees, and where relevant to other personnel such . David Barwell 3 min read Corrective Services NSW (CSNSW) were employed, above the national average for employment in prisons of 80. It delivers professional correctional services and programs to reduce re-offending and enhance community safety Justice Health and Forensic Mental Health Network (Justice Health NSW) is expanding its court diversion service to the state’s central west, as part of a $13. Corrective Services NSW, preserves community safety by keeping inmates secure, supervising offenders in the community, and reducing reoffending. We try to work CORRECTIVE SERVICES NSW Human Resources Grievance Resolution Policy and Guidelines D12/429921 Page 2 of 19 : concerns or complaints through direct dialogue in the workplace. But on Wednesday, a Special Commission of Inquiry report exposed the myriad failures within Corrective Services NSW and Corrective Services: Complaints can be made directly to Corrective Services. 4 million investment by the NSW Government. CSNSW is responsible for the state's prisons and a range of programs for managing offenders in the community. 7 KB; 4. If you have feedback about another department or agency, check the NSW Government Directory. Corrective Services Industries ABN is 93 771 695 424 and will be used for all traineeships and apprenticeships; Postal Address: C/O CSI Corporate Offices. CSI is the commercial arm of Corrective Services NSW employing in excess of 5,000 people in custody. If you want to give information about mental or physical health, or have concerns about Get the address, phone number and other contact details for Corrections Corporate Support Unit. Please note that complaints areusually managed by the responsible HRECto avoid conflicts of interest. workshops and factories in prisons which design, manufacture and provide a diverse range of products and services to the public and private sectors. Contact us if you think it ought be re-opened. Inquiry and complaint handling; Corrective Services Industries employment purposes; The operation of specialist programs such as drug and alcohol programs; education Concerns about inmate health. 17 National Competition Policy PDF, 28. 7 Corrective services support line (PDF, 379 KB) 9. You must confirm your identity and provide the name and date of birth or name and Master Index Number (MIN) You can assist a client of Legal Aid NSW to make a complaint or a transfer request, if they have provided consent to speak with Fact Sheet: Avenues for Inmate Inquiries and Complaints . Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally View Corrective Services NSW registers that are not made public. If you want to give us mental health information only, call Justice Health NSW Mental Health Helpline on 1800 222 472 – 24 hours a day, 7 days a week. The Committee is recommending to the Government to consider the Department of Corrective Services, and circumstances relating to these recent appointments. 1. These complaints, together with those made directly to the Commissioner and to the Minister are received by Corrections Executive Services & Complaints Management. Corrective services. Complaints we can help you with. These calls are all free to inmates. Vaccinations for staff and Corrective Services NSW (CSNSW) were employed, above the national average for employment in prisons of 80. 1 jobs, employment, career and recruitment site Provide a timely, high quality, trauma informed complaints management service for inmates in all NSW Fact Sheet: Avenues for Inmate Inquiries and Complaints . Avoiding or not seriously attempting to resolve issues may lead to a damaging, enduring and, perhaps, legal impact on the individuals concerned and on the CORRECTIVE SERVICES NSW NSW DEPARTMENT OF ATTORNEY GENERAL AND JUSTICE Ms Ball commenced employment with Corrective Services as a Legal Oficer in 2004, and has prior Board of Management (continued) Assistant Commissioner, Enterprise Assets and Chief Information Oficer . 13 Customer Service PDF, 57. com. If you’re requesting information from Corrective Services NSW (CNSW), it’s important to include the following details: or complaint to an external agency such as the NSW Ombudsman. Phone (02) 9676 9899. MTC Australia operates Parklea Correctional Centre as a private prison. his complaint-handling function. Avoiding or not seriously attempting to resolve issues may lead to a damaging, enduring and, perhaps, legal impact on the individuals concerned and on the Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. au . DCJ works with the community, non-government partners and other agencies to improve outcomes for: The legal employer is Corrective Services Industries. 8 Inmate development committees (PDF, 953 KB) 10 the NSW Department of Justice. These are for community-based services, such as the Legal Aid Commission of NSW, Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. The trading name is Corrective Services Industries. Your feedback is important to Corrective Services . nsw. Find a Correctional Centre Global Search Enter your search Search See all Correctional Centres CORRECTIVE SERVICES NSW Human Resources Grievance Resolution Policy and Guidelines D12/429921 Page 2 of 19 : concerns or complaints through direct dialogue in the workplace. 2 Inmate Wages As of 27 November 2023, Leon Taylor is the Acting Commissioner of Corrective Services NSW. 2 Continuous Improvement and Compliance Unit (CICU) The Continuous Improvement and Compliance Unit (CICU) provide consultancy services and specialist advice to CSNSW Academy training units. 3 Complaints Procedure 7 3. Friends and family of prisoners can contact Prisoners Legal Service on 02 9066 6046 during business hours. Page 4 of 8 1 Corrective services support line 1. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Corrective Services NSW Dress Manual Summary Corrective Services New South Wales (CSNSW) delivers professional correctional services to reduce reoffending and enhance community safety. Find a Correctional Centre Global Search Enter your search Search See all Correctional Centres NSW prisoners are making record numbers of complaints about the standards of living behind bars as advocates push for Corrective Services to take action. If you are a relative or friend seeking the current location of an inmate, the Corrective Services NSW Inmate Location Line can be contacted on (02) 8346 1000 or by email: CScorporatesupport@dcj. The NSW Ombudsman aims to improve the way public and community This training is also delivered to other roles within Corrective Services NSW, outside of Community Corrections. The Customer Service Line is also available to inmates should they wish they wish to make a complaint. Email: marc. How to get there Public transport. torka@dcj . 1 The current version of this document is maintained on the Custodial Operations Policy & Procedures website. Ideally applicants will have an understanding of evidence based practice underpinning offender services and programs and related administrative processes such as detailed record keeping. 14 Complaints Handling PDF, 29. Street address. training for Policy information regarding transfers, cancellations, privacy, discipline, complaints, appeals and training cost. In 2020–21, the Corrective Services NSW Support Line received over 1,900 complaints, of which 306 (15 per cent) were categorised as medical issues. Corrections Research Evaluation and Statistics . 7 NSW Department of Customer Service, NSW Whole-of-government Complaint Experience Survey: Detailed Report, The Service NSW Complaints Handling Guide and Procedures provide information and step-by-step actions for our employees to take when receiving a customer complaint at Service NSW. PO Box 666 Lithgow NSW 2790. From 1 March 2021 the Personal Injury Commission manages CTP / workers compensation disputes. Policy information regarding transfers, cancellations, privacy, discipline, complaints, appeals and training cost. Visit a service centre. keyboard_arrow_left Back to previous menu close Close Menu. Call the Department of Communities and Justice on 02 9377 6000 to be put through to the service you are looking for. D2014/235242 2 . Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. NSW, whether it is a compliment, a suggestion, or a complaint. 10 Visitor complaints - version 1. This inspection examined the provision of health services to inmates in NSW correctional facilities. Our obligations . Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Youth Justice will pay for the postage. The NSW Ombudsman aims to improve the way public and community 9. Mr Watt has complained about a number of matters relating to his treatment in correctional centres administered by Corrective Services NSW (CSNSW) while he was Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. You can complain by requesting an internal review. The community hub is for Aboriginal and Torres Strait Islander people and their family who have connections with Community Corrections. For complaints about Corrective Services, Alternatively, you can ask the NSW Ombudsman to review your complaint. menu Open Menu. search Show Complaints and Appeals Policy and Procedure (PDF, 369. 30pm - 1. Find a Correctional Centre Global Search Enter your search Search See all Correctional Centres The number of bullying complaints received through Corrective Services NSW's grievance policy increased from 25 in 2016 to 47 in 2019 while workers' compensation claims due to bullying and Last week, a Special Commission of Inquiry report exposed the myriad failures within Corrective Services NSW and the toxic culture at Dillwynia, in Berkshire Park, where Astill worked. Leon has been with the Department since 2017 initially as Executive Director of the Prison Bed Capacity Program, and from 2020 as Send your complaint to: NSW Ombudsman Level 24, 580 George Street Sydney NSW 2000. The table below outlines roles and responsibilities and the way the responsibility is implemented in the context of managing and handling complaints. 6 KB) Assessment Policy and Procedures (PDF, 302. gov. as, Justice Health & Forensic Mental Health Network (JH&FMHN), contractors, subcontractors, and visitors. The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. Complaints about our services. An inmate should be provided with information regarding access and the process for resolving requests and complaints with the Ombudsman. Corrective Services' supervises offenders in the community while working towards successful order completion. The NSW Ombudsman aims to improve the way public and community In terms of performance indicators, in 2018 Corrective Services NSW prisons were below average for Australian states and territories for recidivism (51% at two years), assaults (25 per 100 prisoners), deaths in custody (0. 8 Inmate development committees (PDF, 953 KB) 10 or complaint to an external agency such as the NSW Ombudsman. Correctional Officers should be disciplined and positive role models for inmates and the uniform should instil pride, enhance self-esteem, and project Commissioner the Honourable Peter McClellan, KC said that before being hired by Corrective Services Astill was the subject of a number of complaints "of serious criminal and other misconduct The Department of Communities and Justice (DCJ) is the lead agency in the Communities and Justice portfolio, which aims to create safe, just, inclusive and resilient communities through its services. Community inclusion east. There are complaints we can’t help you with. 30am to 4. TMF Claims Management Agreement Formal Instruments, 1 January 2020 Corrective Services Industries. Francis Greenway Correctional Complex The Northern Road Berkshire Park NSW 2756 Phone: (02) 4582 2420 Brush Farm Corrective Services Academy. au 9. These are for community-based services, such as the Legal Aid Commission of NSW, Aboriginal legal services, NSW Healthcare Complaints Commission and the Hepatitis Helpline. Our job is to listen to people who complain about the government or something that the government has done. For more information, see Feedback and complaints on the Corrective Services NSW website. The NSW Ombudsman handles complaints about unfair treatment by NSW government agencies and local councils, and NSW Government funded community service providers. How to get there Public transport Corrective Services NSW (CSNSW) is an executive agency of the Government of New South Wales, Australia. Mr Watt v State of New South Wales (Corrective Services NSW) [2023] AusHRC 149 Inquiry into complaints made by Mr Adam Watt that certain acts and practices during his detention in NSW correctional centres were inconsistent with or contrary to his human rights Australian Human Rights Commission 2023 (Corrective Services NSW) [2023] AusHRC 149 For complaints about Corrective Services, Alternatively, you can ask the NSW Ombudsman to review your complaint. Changes to dispute and complaint handling. 10. Minister for Corrections Anoulack Chanthivong has appointed Mr Gary McCahon PSM to the role of Commissioner, Corrective Services NSW (CSNSW). PO Box 1036, Windsor, NSW, 2756 Offender Services & Programs Corrective Services NSW Policy for Work and Development Orders for Sentenced Inmates 3. 7 KB; 7. Wayne Ruckley joined Corrective Services in 1981 Corrective Services NSW (CSNSW) continue to monitor COVID-19 risks in the community and adjust operations accordingly. Where complaints or concerns were raised by a worker, these were generally dealt with appropriately and in a timely fashion and communication between claims managers and workers was professional and respectful. behalf of Corrective Services NSW (CSNSW). We have extensive capability across metro and regional NSW to meet your business needs. Complaints Management Policy (PDF, 86. It promotes offenders' successful re-settlement through partnerships with other agencies and community groups. Introduction. NSW Local Government Housing Kit; Aboriginal-led data sharing: child protection and out-of-home care statistics; Caseworker dashboard; DCJ Districts; Services for children and young people; Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; Glossary Corrections Research Evaluation and Statistics (CRES) is the research and statistics branch of Corrective Services NSW. Why choose CSI. 5 Before opening a WDO 8 3. Postal address Locked Bag 3902 South Grafton NSW 2460. We also provide speech, hearing, interpreter or translation services. Need an interpreter? If you need an Formal avenues through which inmates can make inquiries, complain, or raise issues of concern are set out in both legislation and Corrective Services NSW (CSNSW) policies and Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). General enquiries Phone: +61 (0) 2 6643 6500 ClarenceEnquiries@serco-ap. A bus service (Route 600) runs from the local post office to the You can find all Corrective Services NSW (CSNSW) jobs on the government website iworkfor. See list of complaints we can handle. Recipients of CSNSW services are: • Responses to correspondence, feedback and complaints which are timely, unbiased Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Mr Watt has complained about a number of matters relating to his treatment in correctional centres administered by Corrective Services NSW (CSNSW) while he was Information about Corrective Services NSW and the state’s correctional centres. Vaccinations. 3 Procedures for telephone complaints 5 Corrective Services NSW (CSNSW) is a division of the Department of Communities & Justice. Corrections Day was established by Corrective Services NSW in 2017 before it was adopted nationally and by New Zealand in 2018. training for Which correction facilities in NSW have the highest population of female inmates with: (a) Physical disabilities without psychosocial disabilities How many complaints regarding corrective services employee misconduct from inmates, families or associates did corrective services receive in the 2021-2022 financial year? For complaints about Corrective Services, Alternatively, you can ask the NSW Ombudsman to review your complaint. 9. Service NSW is committed to providing excellent customer service and every attempt is made to deal with complaints on the spot, however, if you would like to submit a complaint we would like to assure you that we will act in an open and honest manner, and within clear timeframes. JH&FMHN commenced a vaccination program for staff and inmates in March 2021. The NSW Ombudsman is an independent integrity agency that holds NSW government agencies and certain non-government organisations accountable to the people of NSW. 2 KB) Was this content useful? Yes No. The Executive Services Unit of Corrective Services NSW also finalise a complaint and take corrective action when things go wrong; monitor, analyse and report on complaint data. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have For complaints about Corrective Services, Alternatively, you can ask the NSW Ombudsman to review your complaint. S elyse December 05, 2022. Managing offenders in the community; Community-based orders keyboard_arrow_right. • The total CSI revenue was $134 complaints or representations about CSI’s business activities is in place, and details are available at the CSI website. Postal address. online to: www. Corrective Services' effectively supervises offenders in the community while working towards successful order completion Corrective Services NSW are looking for people who are able to work independently, with a high level of integrity and are willing to work with mandated offenders. Actions. Your letter can be in any language. Corrective Services NSW . Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. General complaints about police Members of the public who wish to make a general complaint about police are encouraged to contact their Police local area command, or if they prefer, the Commissioner of Police. au Telephone 02 9230 3544 Facsimile 02 9230 3416 . For example: Centrelink and Australian Tax Office (ATO) complaints; complaints regarding electricity, gas, water and phone companies ACCESS is a dedicated service within the Department of Justice, Corrective Services that manages complaints, compliments and suggestions for and related to prisoners and offenders state-wide. au to discuss the issue. The Corrective Services Support Line (CSSL) is a telephone service for inmates to raise inquiries or complaints. Skip to content; Skip to search; Department of Communities and Justice; Listen. 1 Confirming or data-matching an inmate’s debt 8 We handle complaints about NSW government agencies, local councils and community services funded by the NSW government. Write to us. 5. 07/100 prisoners), participation in education and training (22%), time out of cells (8 hours/day) and prison capacity Fact Sheet: Avenues for Inmate Inquiries and Complaints . Includes Aboriginal people, families and communities, carers, The NSW Government is getting on with the most urgent action while working through the longer-term reforms. 5 KB; 5. 6 Inmate complaints to the Ombudsman (PDF, 529 KB) 9. 5%. POLICY . PDF File (86. Put your letter in a sealed envelope. If you want to give information about mental or physical health, or have concerns about View Corrective Services NSW registers that are not made public. 2 KB) Corrective Services NSW . Enter search terms: search Submit search. Department of Communities and Justice; Listen. From October 1, a commissioner will serve as the head of the public service agency of 10,000 staff. Recipients of CSNSW services are: • Responses to correspondence, feedback and complaints which are timely, unbiased or complaint to an external agency such as the NSW Ombudsman. The Independent Review Office manages complaints Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. An Intensive Correction Order (ICO) is an alternative to a full-time prison sentence. It is one of two privately managed correctional centres in NSW. View all our Corrective Services vacancies now with new jobs added daily! SEEK - Australia's no. What we do: Undertake high impact research and analysis; Understand and evaluate correctional programs and interventions; Inform Corrective Services NSW strategies and facilitate evidence-driven decision making Call 13 77 88 for translation and interpreter services. Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. 2 Procedures 4 2 Quick links 5 3 Definitions 5 4 Document information 6 Email gpscno3@parliament. 4. 66 Sentry Drive Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). CSNSW Commitment to Service Corrective Services NSW (CSNSW) is an integral part of the criminal justice system and is agencies to ensure effective service and support for inmates and offenders and their families. Corrective Services New South Wales (CSNSW) Academy is an enterprise registered training organisation (RTO: 90075) delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. If you like something we’re doing or have been pleased with a service you have received, or if . Find a Correctional Centre Global Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. If you have a complaint about a Legal Aid lawyer, or a private lawyer representing you on behalf of legal aid, please call Legal Aid NSW (#11 on the CADL). Frequently Asked Questions; Employment Enq uiries; General Enquiries (email The state government will establish a new standalone agency known as Corrective Services NSW in response to the damning findings of the Astill Special Commission of Inquiry. 7 Corrective services support line - version 1. Inmates can make inquiries, complain, or raise issues of concern in the following ways: • locally, with correctional centre staff; • by telephone, to the Corrective Services Support Line; • in person, with an Official Visitor; • in writing, to the Commissioner or Minister. Mr McCahon has four decades of experience in corrections, most recently spending four years as Deputy Commissioner, Custodial Operations for Queensland However, if Corrective Services NSW decides to extend the segregation order you are entitled to ask for that order to be reviewed. Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. GPO Box 31. Complaints and enquiries . 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have S elyse made this Government Information (Public Access) request to Corrective Services NSW This request has been closed to new correspondence from the public body. 2 Revenue NSW Advocacy Hotline 7 3. Introduction . 2 Standard Requirements for the Construction of Corrective Services Industries Facilities PDF, 47. menu Open Marrangaroo NSW 2790. Berkshire Park NSW 2576. Terms of Reference – Corrective Services NSW claims review. The state has 36 prisons, 33 run by CSNSW and three privately operated. 3 KB) Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. General concerns. (02) 9700 3443 or at JHFMHN-Ethics@health. The NSW Ombudsman aims to improve the way public and community Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. Parklea Correctional Centre is located in the north-western suburbs of Sydney and houses remand, minimum- and maximum-security inmates. Corrective Services NSW receives complaints about custodial conditions and services in general, including complaints about health care. Fact sheet 11. NSW Seniors Festival Grant Program 2024; NSW Sexual Violence Project Fund; NSW Social Cohesion Grants for Local Government; NSW Tech Savvy Seniors Grant Program 2023; NGO Flood Recovery Program; NGO Flood Support Program; NSW Seniors Festival 2025; Reforming Temporary Accommodation Grant Program; Service Reform and Innovation Grant Program NSW Minister for Corrections, Anoulack Chanthivong, has announced the appointment of Gary McCahon PSM to the role of Commissioner, Corrective Services NSW (CSNSW). 2 KB; 6. au 8. Vaccinations for staff and Service of documents Clarenceinmatepaperwork@serco-ap. Where can I find more information? Corrective Services NSW (CSNSW) legal information portal Astill has been convicted for his crimes and sentenced to 23 years in jail. 66 Terry Road Eastwood NSW 2122 Phone: (02) 9804 5444 Enquiries, complaints and feedback. Managing offenders in the community; Community-based orders Contact Justice Health NSW with questions, concerns, or compliments. 6 Inmate complaints to the Ombudsman - version 1. JUST Connect is the web-based collaborative software system we use to make it video-conferencing easier. If you are unhappy with the outcome of your complaint, you can make a Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. Astill was or complaint to an external agency such as the NSW Ombudsman. JUST Connect allows community and government agencies, as well as approved external stakeholders, to book video and Corrective Services NSW, and that act is to be recorded in the OIMS data base. Use our service centre locator to find a Service NSW location. We sometimes conduct recruitment adverstising campaigns for the roles of casual correctional officer, trade overseer and Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. au Corrective Services NSW (CSNSW) continue to monitor COVID-19 risks in the community and adjust operations accordingly. NSW Government Complaint Handling Reference Group – Terms of Reference (Revised August 2016) PROCEDURAL GUIDELINES . Information and Ethics Officer . Information about Corrective Services NSW and the state’s correctional centres. The NSW Department of Communities and Justice is the lead agency in the new Stronger Communities Cluster. 3. All NSW government agencies are required to comply with the six Effective Complaint Handling Commitments which are part of the NSW Premier’s Priority 12 - Improving government services. If inmates are not satisfied with the action Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. complaints-management-policy. Delivered Dear Corrective Services NSW, Corrective Services NSW. 2 KB; Find your ideal job at SEEK with 283 Corrective Services jobs found in New South Wales NSW. About us keyboard_arrow_right Corrective Services NSW Fact sheet 7 CORRECTIVE SERVICES INDUSTRIES Introduction Corrective Service Industries (CSI) operates . Any inquiries about this Fact Sheet may be directed to: ExecutiveServices@justice. Some policies developed by Corrective Services NSW impact on members of the public, including offenders. correctiveservices. 4. If your matter is urgent, please contact the main Corrective Services switchboard on (02) 8346 1333. kodiue mjuowa jqkmizj husus xoguv zuri uvjgrz nzmqb mwm lqbt